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Job Details :
Policy/Service Improvement Manager Based in Sevenoaks. Job ref: HN/BPP001 Salary £38,995 pa 37 hours per week
West Kent is a top performing housing association providing excellent homes and services across Kent. We have recently been accredited with the Customer Service Excellence award and are a Gold IiP Employer.
We require a Policy Manager to join our Operational Management Team (OMT) working closely with colleagues across the organisation and reporting to the Business Services Director. The main purpose of the role is to oversee our social housing policy development, in conjunction with the Executive Team, OMT and service managers.
As a key member of OMT, you will lead and manage service improvements to deliver best practice and excellent customer service. Your first rate communication skills, an ability to advise on policy development and your strong analytical skills will assist you in performance monitoring. Your expert inter-personal skills will ensure you quickly build and sustain excellent relationships with key stakeholders.
You should be educated to degree level or equivalent with experience and knowledge of housing management (social housing in particular). In return we offer a fantastic benefits package including a final salary pension scheme.
For an informal discussion contact Eamonn Dillon on 01732 749427. For more information or to apply visit our website at westkent.org. Closing date: 18 March 2010. Interviews: 24 March 2010
West Kent Housing Association aims to provide excellent customer service, equality and opportunity for all we house and employ
View our current vacancies online at westkent.org.
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